Air Peace disputes leaving a customer behind at Gatwick Airport

Claims that Air Peace shuttered its counter and abandoned a passenger on Monday's trip from Gatwick to Lagos have been refuted by the airline's management.This was said in a statement released by the airline's corporate communications lead, Stanley Olisa, in Lagos on Tuesday. Olisa claims that the airline had to provide an explanation when a video appeared on social media, which claimed that the company had left a customer headed for Lagos in Gatwick Airport. "The video has claimed that the airline closed its counter before closing time because the aircraft was over booked on the London to Lagos flight, which is false." Olisa said that the video was misleading, malicious and an attempt to tarnish the reputation of the airline. He explained that the passenger arrived the airport very late after check-in phase was concluded and the counter closed according to the approved time of the airport management. "Gatwick Airport operates by slot timings allocated to each of the airlines operating out of this airport. The check-in operations of airlines are slot-based, and airlines take turns based on their approved times. "Once your slot timing is up, you must vacate the counters for the next airline's utilisation. The check-in process ends at 9:00 am as advised in the Terms and Conditions section of our e-ticket and website, and the counter was vacated by Air Peace in accordance with our slot allocation at 9:55 am. "To ensure passengers do not miss their flights, we send them multiple messages at different times before their flight, 24 hours, 14 hours and 6 hours before flight departure